New Online Billing and Payment Service, FrontDesk
Coming this September, City of Elkhart will be launching a new online billing and payment service called FrontDesk. This will offer you greater flexibility to view and pay your utility bills online. In addition, you will have options to enroll in AutoPay and receive Electronic Notifications.
What does this mean if you currently already receive electronic bills or are enrolled in AutoPay with ACH?
You will need to log into FrontDesk and create a new account. You will be required to update your preferences and set up new AutoPay information. Because we value the security of your information and respect your privacy, we will not be transferring your payment information. Please be sure to create your FrontDesk account as soon as possible as your current AutoPay settings will be deactivated on November 30, 2022.
July 2026 Flooding
If your home or property sustained damage from the recent flooding, the City encourages you to complete the Polk County Emergency Management Citizen Damage Self-Reporter form.
Report your damage here: Citizen Damage Reporter
Citizen damage reports are used to document the overall impact of the flooding and support state and federal disaster assistance requests. Submitting a report does not directly qualify you for disaster assistance. Residents should continue working through their insurance process and document all damages with photographs. If disaster assistance becomes available, more information will be shared on that process.
Every report submitted helps provide a more complete picture of the flooding's impact on our community and supports disaster recovery efforts.
Polk County Recent Disasters Info Page can be found here: Recent Disaster And Emergency Information - Polk County Iowa
Related Docs / Forms
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July 2026 Flooding Updates
Read MoreElkhart, Iowa is a growing city located between the Ames and Des Moines metropolitan areas.
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